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Connecting buyers and service providers
Legal
How refunds work for subscription payments made to Devhulon Connect and service payments made directly to providers.
Last updated: [Insert date]
Buyers pay service providers directly and the platform earns revenue through subscriptions. These are distinct payments: (1) payments buyers make directly to service providers for services and (2) subscription payments providers make to Devhulon for platform access or benefits.
Where a buyer pays a service provider directly, the provider is generally responsible for handling the buyer's refund request under the parties' agreement and applicable law. Buyers should send requests to the provider and retain proof of payment and relevant communications. Devhulon does not hold the service payment and cannot promise to refund money it has not received. This does not prevent Devhulon from reviewing a platform complaint, taking appropriate action within its authority or assisting with information where lawful and appropriate.
Subscription refund eligibility depends on the subscription terms, the circumstances and applicable law. A refund may be considered where, for example:
These examples are not exhaustive and do not create an automatic entitlement where the facts or applicable law do not support one.
Cancelling a subscription generally concerns ending future subscription services or renewals. A refund concerns returning money already paid. The cancellation date, effective date, any renewal deadline and refund outcome are determined separately under the Subscription Terms and applicable law.
Email Info@devhulonconnect.co.za with your name, account email, subscription or transaction reference, payment date and amount, a description of the issue and reasonably necessary supporting documents. Do not send full payment card numbers, passwords or unnecessary sensitive information.
Devhulon will assess the request and may ask for reasonable additional information. We aim to acknowledge requests within 1–2 business days. This is a service target, not a guarantee, unless expressly stated otherwise. Statutory deadlines and rights remain applicable where required by law.
For subscription refund requests, contact Info@devhulonconnect.co.za. For complaints about a provider's service, refer to our Complaints & Disputes Policy.